Frequently Asked Questions

Why the migration?

Alaskan business has changed dramatically over the last 10 years and so have our communication needs. Because of this migration of needs we are very excited to announce that our parent company UIC (Ukpeagvik Inupiat Corporation, the Barrow Based ANSCA business) will be merging Wire-Comm.’s Communication Division with Ukpik. LLC a sister subsidiary also focused on telecommunication equipment and services. This change will create the Alaskan Division of Ukpik. LLC (formerlly Wire-Comm. Communications Division) beginning August 1, 2006.

This opportunity to partner with Ukpik, LLC (a $20M annual company with 120 technicians staffed throughout the US.) to create the Alaskan Division will combines the 30 years of Alaskan Communication experience of Wire-Comm., together with the National telecommunication services and intellectual property presence of Ukpik’s Aurora Group Telecomm.. By offering multiple product lines, including NEC, Nortel, and Avaya we will continue to be the leader in total communication solutions to organizations throughout Alaska, The US, and the World.

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Will these changes effect the service I receive on my equipment?

NO! We are going to be able to better service your communication needs and with our migration can meet many of your data comm. needs as well. (these include WiFi LAN / WAN and many routing and switch related issues).

We have a growing operations and sales staff who are the best in the business!

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Who should I call for Service?

You will still call 907-677-8250 for service. Our entire team is migrating with this change. This means you’ll see the same folks you are used to seeing and our service will continue uninterrupted.

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Are your rates changing?

We are not going to change our rates in the near future. We are very competitive at the current levels and have held them steady for approximately the past 4 years. Costs have risen, but our focus has been to increase business to offset the increased costs. Contact customerservice@ukpik.com for rates and availability.

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Where is your new office located? Where should I mail my payments?

Our Physical and Mailing address is :

Ukpik,LLC
6700 Arctic Spur Road
Anchorage, AK 99518

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Should I make my payments to Wire-Comm. or to Ukpik, LLC.?

All payments should match the invoice from which it has been created. Since both companies are owned by UIC, our accounting department will have the ability to credit the proper account. PLEASE ensure to reference the correct invoice number on all payments.

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Should I (small to medium business owner or manager) be concerned with these changes?

NO! All companies get nervous when changes like these take place. This is a natural migration of these 2 separate communication divisions with in UIC. The combination will provide increased offerings and increased customer service. Our focus will continue to be client satisfaction!

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Does my SLA (Service Level Agreement) transfer to the new company?

YES! Since both Wire-Comm. and Ukpik are owned by UIC these contracts (as well as all contracts) are still valid and provide the excellent (and unmatched) security assurance for our clients.

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Whom should I contact for additional questions?

CustomerService@Ukpik.com or 907-677-8250 can answer misc. questions or feel free to contact Sales@Ukpik.com for sales related questions. Also Mark Johnson, Alaska Division Manager can be reached at mjohnson@ukpik.com.

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This sounds exciting, can I work for you? Are you currently recruiting for employees?

We don’t currently have any job openings, however that will be changing soon. www.ukpik.com lists all available jobs within the UIC and its Family of Companies. Resumes can be sent to Careers@Ukpik.com.

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What happens in Fairbanks?

Our Fairbanks Office team of Barry, Debbie and Casey will continue to take care of our Fairbanks Clients. This migration will bring additional resources to all of our team, which will allow us to better meet the growing needs of all Alaskan’s.

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